How we work

We believe that owner-managed businesses and not-for-profits can and should have excellent, cost-effective IT services. Our core business is IT Managed Services – we become your internal IT department. 

Depending on your needs, our service can include many components typically found only in large companies and include the following:

• Help Desk System – Each user request is logged into our help desk system so users can know the status of their request, and we can respond and communicate effectively.  The system helps us record changes made to systems, and spot potential trends in issues or areas where staff need additional training.

• Monitoring System – Our monitoring tools inform us to when alerts we have set are triggered, which help us to proactively resolve potential issued before they become a problem.

• Purchasing - Because we are purchasing workstations and servers for many organizations, we have access to very competitive pricing.  

• Data backups and Disaster Recovery – We ensure back-ups of your data are made and stored on site, off site, or in the cloud.

• Private Cloud Systems – Don’t have a climate controlled room for your servers?  We can host them in our data center.  Don’t have enough server space?  We can host your application and/or data on our servers.

• Training – We can present at your staff meetings to bring your staff up to date on how to use your company’s technology appropriately and effectively.  We’ll help you create IT policies that work for your organization.

• Economy of Skill – Typically a small business cannot hire the variety of skills needed to run an IT department.  That is why you hire RedPine.

Our goal is to be your affordable, effective and efficient IT department.

How Do We Get Started?

We start by performing a review of your current technical infrastructure, and assessing your business requirements.  We look at your workstations, servers, networks, security, software, bandwidth, firewalls, etc. – all the technical stuff that may or may not be working so well for you currently.  We discuss with you where your business is currently, and where it is going – planning for growth, or transforming/down-sizing for the future.

We take this information and create a plan to bring your technology up to date, phased according to your budget.  We will also recommend how to make some of the changes needed to meet your requirements, like upgrading your email system, and meeting security requirements. 

Once we reach agreement on how we will work together, RedPine staff complete a one to two week on-boarding process to bring your workstations and servers onto our monitoring tools, set up your VPN (virtual private network) so you can work remotely, and teach your team members to use our Help Desk system. 

A Customer Story

I worked with Ethan when I was CEO of Morrison Child and Family Services and he helped set the stage for a very significant investment in our IT infrastructure. I found his contributions critical in developing the foundation of what was a very successful implementation of an overall IT platform for a $20 million dollar nonprofit with outdated legacy systems. Ethan achieved great results and is a person of high integrity and professionalism. Jay Bloom.